We take your privacy seriously

My Home Communities LLC (“we”, “us”, “MHC”, “My Home Communities” “the Policy”) will help you understand how My Home Communities manages the information that we collect, use and disclose and how you can contact us if you have any queries. The Policy applies to and is adopted by all My Home Communities employees, related entities and associated companies and contractors which are subject to Federal Law. 

Personal information is defined as information, or an opinion, in any form and whether true or not, about an individual whose identity is reasonably apparent or can reasonably be ascertained from the information or opinion.

Sensitive information encompasses information including health information and information about a person’s race, ethnicity, political opinion, religious and philosophical belief, sexual preferences, membership to a political association, professional or trade association or trade union and criminal history.

In this Policy, we will refer to personal information and sensitive information collectively as personal information. My Home Communities will not collect sensitive information about you unless you consent or unless we are required to by law.

Information we collect and how we use it

My Home Communities only collects and holds, uses and discloses (“handles”) personal personal information that is reasonably necessary to help us deliver our products and services. We also collect and handle personal information reasonably necessary for marketing, research, planning and product development purposes. We collect personal information through a variety of channels including our website, at our display centres or over the telephone. We may also collect personal information provided by you if you enter a competition or reply to a survey conducted by or on behalf of My Home Communities. We may also collect specific personal information if the law requires us to collect it or receive it from another source.

My Home Communities may also obtain information using technologies such as cookies, tags, web beacons and navigational data collection. We have implemented Google Analytics features based on Display Advertising (Google Analytics Remarketing, Display Network Impression Reporting and Demographics and Interest Reporting). You can opt-out of Google Analytics for Display Advertising or customize Google Display Network ads using the Ads Settings. Whilst this information is generally not linked to your personal identity, except where you have identified yourself (for example via e-mail), My Home Communities may use this information collected to obtain a better understanding of your experience and what products or services may be of interest to you.

Depending on your interaction with us, the personal information we collect from you will vary. However, it may include (amongst other things):

My Home Communities only uses the personal information you provide to us for the purpose that was either directly specified or for a secondary purpose where it could be reasonably expected at the time the information was collected that it would be used a secondary purpose and this secondary purpose is related to the directly specified purpose. The primary purpose for collecting your personal information is to assist in providing you with our products and services, to assist with communications you make with us and for internal administrative purposes.

Although we may use your personal information as stated above, we may also use your personal information for direct marketing where it could be reasonably expected that My Home Communities would handle your personal information for direct marketing or you have provided express or implied consent to the use of your personal information for direct marketing. We may communicate news, promotional offers or special events to you or we may use personal information for marketing, research, planning and product development purposes.

Please note if you have provided us with information assigned to you by the US Federal Government (such as SSN), we will not use these identifiers to also identify you. Where we are provided with this information, we will not disclose it to third parties outside of My Home Communities and our related entities, except as stated in our Privacy Policy or as required by law.

My Home Communities will take reasonable steps to ensure that you are aware of the purposes for which we collect and handle personal information at the time the information is collected, except where our collection or disclosure of the personal information collected is required by law.

You may visit our website or a display centre anonymously or using a pseudonym if you wish. If you choose to not provide us with personal information that we consider essential or necessary, regrettably, we may have no choice but to cease the sales process; suspend, cancel or renew a contract, subject to its terms and conditions and relevant laws; revoke an event invitation or; decline your entry into a competition.

You have the right to remove your name from our mailing list at any time without penalty. Similarly, you may apply to add your name to our mailing list at any time should you desire.

Unsolicited information

If we receive unsolicited personal information (that is not sensitive information) and the personal information is reasonably necessary for, or directly related to one or more of My Home Communities’ functions or activities then the personal information is deemed to have been collected that same as if it were solicited from the individual concerned.

Integrity of your information

My Home Communities will use reasonable endeavours to ensure the personal information we collect and handle is accurate, up-to-date and complete, and in the case of use and disclosure, relevant.

Where we collect the personal information from the individual concerned or a reliable source it is reasonable to regard the information as accurate, up-to-date and complete.

Where and how your information is stored

Where we store your information depends on the product or service you have requested from My Home Communities.

My Home Communities takes reasonable precautions to protect personal information collected and stored by us. These precautions include but are not limited to security systems and monitoring, secure access to offices and archives, encrypted passwords, firewalls, anti-virus programs and other security measures put in place to prevent accidental or malicious loss of data or personal information.

While My Home Communities takes reasonable precautions to protect the personal information we possess, unfortunately, there is always risk involved with storing information. Therefore, we cannot guarantee that personal information will not be stolen or used without permission. To the extent permissible by law, we will not be responsible for any unauthorised access, disclosure or use of your personal information. If you suspect that someone has your personal information collected by My Home Communities, and you do not wish for them to have it, please contact our Privacy Officer immediately.

My Home Communities employees, related entities and contractors only have access to your personal information to a level that is necessary for them to perform their duties. They are bound by our Privacy Policy and associated procedures.

In some instances, where required by law, My Home Communities will retain “hard” (physical) and/or “soft” (electronic) copies of certain documentation for prescribed periods. Where personal information is no longer required, My Home Communities destroys or de-identifies this information. In the case of hard copy destruction, we contract a secure document shredding, pulping or disintegration agency that will provide a certificate of proof once the documents are securely destroyed. Where soft copy destruction is required, it is done so in a manner that prevents the restoration of files. My Home Communities reserves the right to retain some information in accordance with Federal Law and our Privacy Policy, to assist in the development of the business and to meet reporting and auditing requirements. Where this information is retained, My Home Communities will de-identify this data, whereby the removal of personal information is permanent and cannot be restored or matched to re-establish your identity.

Information sharing

My Home Communities will only disclose personal information collected from our customers, suppliers, service providers, applicants, employees, temporary team members or contractors internally or to our related entities or third party organisations where disclosure is necessary to achieve the primary or for the purpose of direct marketing. My Home Communities requires all entities and third party organisations, to which personal information is disclosed, to agree to our Privacy Policy and to the strict conditions governing its use. We do not sell, trade or otherwise transfer to third party organisations your personal information unless prescribed by our Privacy Policy or by the law. In some instances, we may disclose your personal information with your express consent.

Except as stated in our Privacy Policy, My Home Communities will not disclose your personal information without your consent unless we believe it is necessary:

How you can access and correct your personal information

My Home Communities is happy to assist you should you request access to your personal information held by us, subject to relevant exceptions.

To maintain the security of your personal information, we may require you to prove your identity to us. The form of identification we require will depend on the nature of the personal information you seek access to. Forms of identification may include but are not limited to:

These responses will be checked against our records to satisfy us that you are who you say you are prior to releasing the requested personal information.

Due to the nature of some requests for access to personal information, My Home Communities may require the request to be submitted in writing for auditing purposes. Should this be required, you will be notified in direct response to your initial request for access. This also aids in avoiding confusion regarding the request for access to your personal information. How My Home Communities responds to your request will depend on the personal information that you require access to, how you submitted your request, where the information sought is stored, how that information is accessed and any exemptions to disclosure that may apply.

We will give you access to the personal information in the manner requested by you if it is reasonable and practical to do so.

My Home Communities will not charge you for making a request to access personal information held by us. However, you may be liable for any costs associated in making the personal information sought available to you. This cost is entirely dependent on the nature of the information sought and the steps required to obtain it. Where possible, My Home Communities will endeavour to provide you with an estimated cost prior to us incurring any real cost to provide access to the personal information requested. If the real cost of supplying the requested personal information is greater than the estimate, you may be required to pay the true cost prior to us providing access to the requested personal information.

My Home Communities reserves the right to deny or refuse access to personal information in accordance with Federal Law.

Where My Home Communities denies or refuses access to personal information, we will provide you with a written response outlining the reasons behind our decision. Where we deny access to personal information that may involve or reveal commercially sensitive business details, we will provide you with a summary of the information requested and a written explanation as to why full access was not granted. We may agree to the use if a mutually acceptable intermediary to allow limited access to personal information that would otherwise be denied to you under one of the permitted exceptions. If it is decided that an intermediary will be used, you may be liable to pay the intermediaries’ fees and expenses.

Should you wish to update any of the personal information you have provided to us, please contact our Privacy Officer. We will make reasonable efforts to amend the information as requested. Where your personal information has been provided to a third party, as per our Privacy Policy, we will request they amend your personal information as requested by you, however, we cannot force them to do so.

We will respond to your request to update your personal information within a reasonable period and will not charge for the request, correcting the information, or for providing an associate statement.

If we deny or refuse to provide you access to personal information or we cannot update your personal information please refer to the Complaints Procedure below.


By using or subscribing to our services or by purchasing our products without written objection, you agree to My Home Communities using your personal information in accordance with our Privacy Policy.

If, at any time, you do not agree to our Privacy Policy, please immediately advise our Privacy Officer in writing. My Home Communities may periodically amend our Privacy Policy in accordance with Federal Law. It is your responsibility to ensure you understand our current Privacy Policy.


If you have a complaint about this Policy or the way we have dealt with your personal information, please contact our Privacy Officer at email Once we have received your complaint, we will make all attempts to respond to your complaint within a reasonable timeframe.

Updates to our Privacy Policy

This Policy is effective from 10 March 2020.

My Home Communities may amend this Policy at any time and from time to time. If we do amend this Policy the amended Policy will be available on our website so that you are aware of how your personal information is collected, used and stored.

Further information

Should you have any questions or would like to comment on our Privacy Policy, please contact our Privacy Officer at

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